Our CommittmentAt CloudMesh, we are committed to providing reliable, secure, and high-quality cloud and technology solutions. We strive to deliver all services professionally and efficiently, ensuring that our clients experience minimal downtime and consistent performance.
Scope of ServicesOur services may include (depending on your plan or agreement):
When you contact us or fill out a form, we may collect:- Cloud hosting and infrastructure management
- IT consulting and support
- Managed security and monitoring services
Service AvailabilityWe make every reasonable effort to ensure that our systems and services are available 24/7, except during:
- Scheduled maintenance periods (you will be notified in advance)
- Emergency maintenance to address critical issues
- Events beyond our control (e.g., natural disasters, major outages, or third-party failures)
We will always communicate major service interruptions promptly and transparently.
Customer ResponsibilitiesTo ensure effective service delivery, clients are expected to:
- Provide accurate and complete information when requesting services
- Maintain the confidentiality of account credentials or access keys
- Comply with all applicable laws, regulations, and acceptable use policies
- Avoid using CloudMesh services for unlawful, abusive, or unethical purposes
Failure to comply may result in suspension or termination of service without refund.
Payments and Billing- All invoices are due as stated in your service agreement or project contract
- Late payments may incur additional fees or result in temporary suspension of services
- Prices are subject to change with prior notice, except for ongoing fixed-term contracts
- Payments are accepted via approved online or bank transfer methods
